What do you receive with **ORB-Up** from **ORBNET Systems**? Included with every new product purchase, the **ORB-Up** Package offers a comprehensive solution that helps keep your software integration optimized, supported, and consistently up-to-date throughout its lifecycle. This package is designed to enhance your experience, allowing you to make the most of your product’s capabilities effectively and efficiently. ## What is Included? - **Minimum 1 Year of Service**: Provided with all new purchases, priced based on a percentage of the total cost of the product purchased. (`3-year` option also available.) - **Compatibility Guarantee`*`**: Ensures seamless integration with Milestone XProtect and related third-party products where applicable. - **Cutting Edge Features**: The ORBNET team provides updates for our product, providing feature and performance enhancements. Gain access with a valid **ORB-Up**. ## Benefits of ORB-Up Stay ahead with these essential benefits: - **Software Updates**: Receive the latest software patches and enhancements to keep your system optimized. - **Priority Support**: Access expert assistance whenever you need it, reducing downtime and resolving issues quickly. - **Seamless Performance**: Enjoy uninterrupted functionality and optimal performance for your software infrastructure. | | Support | Feature Updates | XProtect Releases | Third-party Product | | ------------------ | -------- | ----------------- | ------------------- | ------------------- | | **With ORB-Up** | Priority | Available | Last three releases | Latest plus updates | | **Without ORB-Up** | Limited | Up to expiry only | Limited | Limited | Product support becomes limited after the **ORB-Up** expiration date. All components of the **ORB-Up** offering are fixed as of this date, leading to restricted product versioning. Technical support will only be available for that version, with non-priority response times. ## Why Renew? Renewing your **ORB-UP** is critical for maintaining your product investment. Without renewal, your business could face: >🚨 Disruptions in performance due to outdated software. >🚨 Compatibility issues with newer versions **Milestone XProtect** or **third-party products**. >🚨 Recurring product updates with the latest software patches and enhancements. >🚨 New product features and enhancements. >[!warning] Don’t let your software lapse—renewal ensures future updates and support for your **ORBNET Product**. ## After the Initial Period **ORB-UP** is included for a minimum of `1-year` of service. After this period, your subscription will ==**automatically renew**== unless you notify us otherwise. You will receive a reminder notice well in advance of the renewal date to ensure uninterrupted access to all benefits, keeping your software infrastructure robust and reliable. ## Adding new devices Most **ORBNET** products have a `Base License` and `Channel License`. If you purchase additional `Channel Licenses`, we will also include 1-Year **ORB-Up** with the additional `Channel/s`. This will push the date of your **ORB-Up** renewal ## How to Renew 🚨 **Act Now: Limited Time Renewal Offers Available** 🚨 >[!todo]- Ready to renew? Contact us at [email protected] for questions or to secure your **ORB-UP** Package today. **What happens if ORB-Up Expires** We know sometimes things like this can go a miss. In this case if the **ORB-Up** has expired we can send a quote to reinstate. This will be based on a renewal from the point of expiry to the current date, plus a minimum of `1-year` **ORB-Up** renewal. --- `*` Support for **Milestone XProtect** is based on the last three current releases. *For more information, visit [orbnet.com](http://orbnet.com) or contact our support team.*